Terms and Conditions

Last updated: October 10, 2026

Welcome to Noor Haya (noorhaya.shop). These Terms and Conditions explain the rules for using our website and buying from our store. By visiting our website or placing an order, you agree to these terms. If you do not agree, please do not use the site.

1. About us

Noor Haya is an online store serving customers in the United Arab Emirates. The store is powered by Shopify. You can reach us at noorhaya.uae@gmail.com.

2. Eligibility and your account

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You agree to give accurate, current and complete information when you order, and to keep any account details secure.

3. Products and descriptions

We work to describe and show our products accurately. Colours and appearance may differ slightly because of screen settings and photography. We may update product information, or stop selling a product, at any time.

4. Prices and payment

All prices are shown in UAE Dirhams (AED) unless stated otherwise. Prices and promotions may change without notice, but the price you pay is the price shown when you place your order. Payment methods available at checkout may include card payments and Cash on Delivery. By ordering, you confirm that you are authorised to use the payment method you choose.

5. Orders and acceptance

Placing an order is an offer to buy. An order is accepted once we confirm it, and we may decline or cancel an order, for example because of a pricing error, a stock issue or suspected fraud. If we cancel a paid order, you will receive a full refund.

6. Shipping and delivery

We deliver within the United Arab Emirates. Delivery times shown on our website or in our messages are estimates and not guarantees. Delays can happen because of carriers, public holidays or events outside our control. Please make sure your address and phone number are correct, as couriers may call you before delivery.

7. Returns, replacements and refunds

Returns, replacements and refunds are handled under our Return and Refund Policy, which forms part of these terms.

8. Intellectual property

All content on this website, including text, images, logos and design, belongs to Noor Haya or its licensors. You may use it for personal, non-commercial purposes only and may not copy, reproduce or distribute it without our written permission. Other brand names and trademarks belong to their respective owners.

9. Acceptable use

You agree not to use the site for any unlawful purpose, to attempt to harm or disrupt it, to scrape or copy its content in bulk, or to send false or misleading information.

10. Third-party links and services

Our site may link to third-party websites or use third-party services such as payment processors and couriers. We are not responsible for their content or practices.

11. Disclaimer and limitation of liability

To the fullest extent allowed by law, the website and products are provided on an as-is and as-available basis. Noor Haya is not liable for indirect or consequential losses arising from your use of the website or products. Nothing in these terms limits your rights under applicable UAE consumer protection laws.

12. Privacy

Our use of your personal information is described in our Privacy Policy.

13. Governing law

These terms are governed by the laws of the United Arab Emirates, and any dispute will be subject to the courts of the United Arab Emirates.

14. Changes to these terms

We may update these terms from time to time. The latest version is always available on this page, and continuing to use the site means you accept the updated terms.

15. Contact us

If you have questions about these terms, email us at noorhaya.uae@gmail.com.