Privacy Policy

Last updated: October 10, 2026

Noor Haya (noorhaya.shop) respects your privacy. This policy explains what personal information we collect, how we use it and the choices you have when you visit our website or buy from our store.

1. Information we collect

  • Contact details: your name, email address, phone number, and billing and delivery address.
  • Order information: the products you view, add to your cart and purchase, and your order history.
  • Payment information: payments are processed securely by our payment providers. We do not store your full card details.
  • Communications: messages you send us, for example support requests.
  • Device and usage information: your IP address, browser type, device and how you use our website, collected through cookies and similar technologies.

2. How we use your information

  • To process and deliver your orders and send order updates
  • To provide customer support and handle returns and refunds
  • To improve our website, products and shopping experience
  • To send you offers and updates, where permitted. You can unsubscribe at any time.
  • To show relevant advertising on other platforms
  • To prevent fraud, keep our store secure and meet legal obligations

3. Who we share information with

We share information only when needed to run our store, with:

  • Shopify, which hosts our store and processes data on our behalf
  • Payment providers that process your payment
  • Couriers and delivery partners that deliver your order, who need your name, address and phone number
  • Suppliers and fulfilment partners that prepare your order
  • Analytics and advertising partners, in line with their own privacy policies
  • Authorities, where the law requires it

We do not sell your personal information.

4. Cookies

We use cookies to keep your cart working, remember your preferences, understand how the site is used and measure advertising. You can control cookies in your browser settings, but some parts of the site may not work properly without them.

5. Data retention and security

We keep your information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements. We use reasonable technical and organisational measures to protect your information, but no online system is completely secure.

6. International transfers

Our service providers may store or process information in countries outside the United Arab Emirates. Where this happens, we take steps to protect your information in line with applicable law.

7. Your rights

Depending on applicable law, you may ask us to access, correct or delete your personal information, to restrict or object to certain uses, and to withdraw your consent to marketing at any time. To make a request, email us at noorhaya.uae@gmail.com. We may need to verify your identity first.

8. Children

Our website is not intended for children under 18, and we do not knowingly collect their personal information.

9. Third-party links

Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.

10. Changes to this policy

We may update this policy from time to time. The latest version, with its date, is always on this page.

11. Contact us

For any privacy questions, email us at noorhaya.uae@gmail.com.